FAQ

FAQ – Before Purchasing

Can I make purchases without registering as a member?
You can make purchases without registering, but you will not be able to store and save photos or access features such as viewing your order history.
What are the benefits of registering?

You’ll receive the following benefits if you register.

  1. You can store photo exhibition room codes after they have been entered
  2. You don’t need to re-enter information (name, shipping address, etc.) each time you order
  3. You can temporarily save your selected photo list
  4. You can view the delivery status of photo orders and your photo purchase history
  5. You can combine and ship multiple orders together
  6. Even as a registered member, please note that fax orders cannot combined into a single shipment.
  • *If you do not login at least once within two years of registering or your last login, your membership information will be erased.
I can’t login to My Page.

Could you have possibly entered an incorrect password or email address?
Could you have used upper or lower case letters?

What is the exhibition room code?

■ What is the exhibition room code?
It is basically a password to view photos.

■ How can I get an exhibition room code?
The affiliated organization or event participants will distribute or notify you of the exhibition room code in advance. Due to security risks, we are not able to give out exhibition room codes, so we ask that you contact the organizations and event organizers directly.

Can I make purchases from a basic mobile phone?

You can view and purchase photos from a PC, smartphone, iPhone, tablet, or even a basic mobile phone.

  • *All charges incurred when viewing photos are the responsibility of the customer.
What is the recommended operating environment?

We recommend the following for using this website.

■ Monitor Resolution
1024×768 pixels or higher

■ Operation System
Windows XP, Windows Vista, Windows 7

■ Browser
Internet Explorer 7.x – 9.x
Firefox 3.x or higher
Chrome 20.x or higher

■ Preferences
JavaScript enabled
Cookies enabled
CSS enabled
SSL enabled

■ Plug-ins
Adobe Flash Player 10 or higher
Some services may be unavailable if you’re not using the recommended environment. Thank you for your understanding in advance.

How do I enable JavaScript?

■ For Internet Explorer 7/8

  1. Click on Menu Bar → Tools → Internet Options
  2. Click the “Security” tab, and then click “Internet” and the “Customize Level” button.
  3. Click “Script” and “Java Applet Script”, then check to enable “Active Script” and click the “OK” button.
  4. When “Are you sure you want change the settings for this zone?” is displayed, click “Yes”.
  5. Click the “Apply” button, then click “OK”.
  6. Close Internet Explorer and restart.

■ For Internet Explorer 9

  1. Click the “Security” tab, and then click “Internet” and the “Customize Level” button.
  2. Click on “Script” and “Active Script”, then check to enable it and click the “OK” button.
  3. When “Are you sure you want change the settings for this zone?” is displayed, click “Yes”.
  4. Click the “Apply” button, then click “OK”.
  5. Close Internet Explorer and restart.

■ For Firefox 3.x or higher

  1. Click on Menu Bar → “Tools” → “Options”
  2. Click “Contents” on the top
  3. Check “Enable JavaScript”, then click the “OK” button.
  4. Close Firefox and restart.

■ For Google Chrome 20.x or higher

  1. Click “Settings” in the upper right “Chrome Menu”.
  2. Click “Display Advanced Settings”.
  3. Click “Privacy”, then “Contents Settings”.
  4. Select “Javascript” and “Enable Javascript on All Sites (Recommended)”, then click “Complete”.
  5. Close Google Chrome and restart.
How do I enable cookies?

■ For Internet Explorer 7/8/9

  1. Click on Menu Bar → Tools → Internet Options
  2. Click the “Privacy” tab.
  3. Click “Settings”, then “Advanced Settings”.
  4. check “Override Cookie Deletion” under “Cookie”.
  5. Set this for both “First Party Cookies” and “Third Party Cookies”, then click “Accept”.
  6. Click the “OK” button.
  7. Click the “Security” tab.
  8. Click “Internet”, then change “This zone’s security level settings” to medium.
  9. Click the “OK” button.
  10. Click “Settings”, then “Websites”.
  11. Please make sure that “snapsnap.jp” does not exist in the websites you are managing.
  12. If there is, then select “snapsnap.jp” and click the delete button on the right.
  13. Click the “OK” button.
  14. Close Internet Explorer and reopen your browser.

■ For Firefox 3.x or higher

  1. Click on Menu Bar → “Tools” → “Options”
  2. Click the “Privacy” tab.
  3. Click “Advanced History Settings” within the pull down “History” menu.
  4. Check “Save cookies sent from websites”, then click “Set by the website” under the cookie period.
  5. Click the “OK” button.
  6. Close Firefox and reopen your browser.

For Google Chrome 20.x or higher

  1. Click “Settings” in the upper right “Chrome Menu”.
  2. Click “Display Advanced Settings”.
  3. Click “Privacy”, then “Contents Settings”.
  4. Select “Allow local data to be set (Recommended)” under “Cookie”, then click “Complete”.
  5. Close Google Chrome and restart.
How can I add your domain to my mobile phone allowed list?

Sometimes, customers cannot receive emails from us because their domain, designated reception, and email content settings are restricted.
Please add the following domain to your allowed list: “MinnaNoOmoide.com”

Is this website safe and secure?

To view photos on our site, you will need to have an Exhibition Room Code. Therefore people with no connection to your photos cannot access the site.
In addition, photos that are displayed on our site are not linked directly with the photos on the server, creating a system where the photos cannot be printed or downloaded.

About Encrypted Communication
Our website and various forms on the website are protected by SSL Encryption Communication by VeriSign. You can use our website with peace of mind.

FAQ – When Making a Purchase

I don’t know how to make a purchase.
Can I save selected photos?
Only registered members can save selected photos. Photos are stored and saved automatically when you select them.
However, please note that photos will be removed once the exhibition room publication date has expired.
When do you choose photo sizes?
Once you have chosen photos to order, you can choose photo sizes at the confirmation screen. However, depending on the photo, there may only be one size available.
What payment methods can I use?
  • Credit Card Payment
  • NP Pay Later (Convenience Store, Bank, Post Office)
  • COD (Japan Mail)
What shipping methods do you offer?
For credit card payments and NP Pay Later, we ship using JAPAN POST YU-PACKET.
We use Japan Post for COD (Cash on Delivery).
How much is shipping and handling?

■ Shipping
JAPAN POST YU-PACKET: ¥200 nationwide
COD (Japan Mail): ¥525 nationwide

  • *Same cost nationwide, no matter if it’s 1 photo or 100 photos.

■ Fees
Fee for Using Pay Later at a Convenience Store: ¥89

FAQ – After Purchasing

Can I cancel an order after I’ve placed it?
Due to the way our processing works, we can not accept cancellations on any orders. Thank you for your understanding.
About how many days will you ship after ordering?
Your order should be sent within 10 days of being placed, however it may take longer during Golden Week, the end of year holidays, and other holidays.
We will send a tracking number to your email address when your order has shipped.
My order hasn’t arrived.
If it’s been over 10 days since you ordered and it hasn’t arrived, please contact us. TEL: 048-729-5278 (10am to 6pm, except Thursdays)
Can I specify a delivery time?
It is not possible to specify a delivery time. Thank you for your understanding.
Can you issue a receipt?

We do not offer receipts, however you can receive one in the following ways.

■ Pay Later (Convenience Store)
Please use the payment receipt once you’ve paid your invoice.

■ Pay Later (Post Office or Japan Post Bank)
Please use the payment receipt once you’ve paid your NP invoice.

■ Pay Later (Bank)
Please use the transfer slip from the bank (usage details) or the description in your bankbook as a receipt.

■ COD (Cash on Delivery)
The delivery driver will give you a receipt once you’ve payed.

■ Credit Card Payments
Please use the statement from your card company as a receipt.

Why didn’t I receive a failed delivery notice?
With the Kuroneko Delivery Service, the notice may have been placed in the post during your absence.
For COD (Cash on Delivery), a failed delivery notice will be placed in the post if you’re absent.
Can I track an order after it’s been shipped?

Please see the following for available tracking services.

  • *We will send a tracking number to your email address when your order has shipped.
I’ve lost my invoice.
Please contact us by phone or email to get a new invoice.
Email: info@minnanoomoide.com
TEL: 048-729-5278 (10am to 6pm, except Thursdays)
Do you accept returns or exchanges?
We cannot accept returns or exchanges due to the way our processing works, no matter the reason.
Thank you for your understanding.
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